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What do I do if I haven't received my purchase?

Our store should credit purchases to your in-game account within 10 minutes. You MUST be ONLINE to receive your purchase. Please keep your account logged in when waiting for a purchase. If your purchases did not arrive, please wait for up to 10 minutes before emailing support.

Terms of Service & Refund Policy

Payments to the BunnyCraft servers are payments for virtual items contained in the purchase. All transactions are final and there are no refunds. If you are banned for breaking the rules of the BunnyCraft servers, you will not be refunded this money. Bans are subject to the full discretion of the server administrators and rules can be changed at any time. There is no guarantee on being able to enter the server, and if the server is no longer operated the virtual items are forfeit. Refund requests due to issues concerning lag, game glitches, or any other issues are subject to the discretion of the BunnyCraft administration team. All items are virtual and have no value.